Refund & Cancellation Policy

We want you to be happy with ScanPlay. This policy explains cancellations and refunds for paid plans purchased on scanplay.in.

Free trial first

Every account starts with a free 7-day trial so you can test recognition with your own printed photo before paying. Please test on the actual print and phone you intend to use.

Cancellation

• Plans do not auto-renew. You can stop at any time by simply not renewing; there is nothing to cancel.
• You may delete your account at any time from Settings or by emailing us. Deleting the account removes all projects, photos, videos and QR links immediately and permanently.

Refunds

• 7-day money-back: if a paid plan does not work for you, email info@scanplay.in within 7 days of payment with your registered email and the Razorpay payment ID. We refund the full amount, no questions asked, provided the account has fewer than 100 scans in that period.
• After 7 days: monthly plans are non-refundable. Yearly plans may be refunded pro-rata for the unused full months, minus one month, at our discretion.
• Duplicate or failed payments: amounts charged twice, or charged where the plan was not activated, are refunded in full.
• Not refundable: purchases where the account was terminated for breach of the Terms, and requests based on printing quality, lighting or viewer-device issues outside the Service.

How refunds are paid

Refunds go back to the original payment method through Razorpay. They are processed within 3 business days of approval and typically appear in your account within 5–7 business days depending on your bank.

Contact

For any refund or cancellation request: info@scanplay.in or WhatsApp +91 89858 49710.